Services

Accounts receivable recovery

When a customer or patient stops paying, most businesses wait, then wait longer, then hand the account to a percentage-based agency that keeps a large share of anything it recovers. By that point the balance is old, the relationship is usually gone, and the recovery rate is poor.

The program we place works differently. It starts early and it starts gently. In the first phase, a structured series of contacts goes out on your letterhead and on your behalf. It reads as account servicing rather than collections, which is exactly the point: the customer keeps their dignity, you keep the relationship, and you keep what comes in during that phase. Transworld Systems, the provider behind the program, states its performance commitments in writing in the service agreement.

Accounts that do not respond roll forward to the next phase automatically, on the schedule built into the program. That is the point of it. The reason receivables go bad is almost never a decision to give up, it is that the next follow-up never got made.

What the schedule does not do is take your accounts away from you. You keep control of them throughout. If a customer works out a payment plan with your office, or you decide an account should come out entirely, you pull it. The timing runs on its own so you do not have to chase it. The accounts stay yours.

It fits best where there is a real volume of small-to-mid balances aging past sixty days, which is why most of our clients are medical and dental practices, though the program works for any business carrying receivables.

Full detail on how the receivables program works, plus dental practices and claims denials and appeals.

Operating expense reduction

You are almost certainly overpaying on something you buy every month, and you have no easy way to know which line it is. Vendors count on that.

This service analyzes your existing spend across categories, compares each line against benchmark data for what similar businesses actually pay, and identifies where you are out of market. Where savings exist, the negotiations with your vendors are handled for you. You do not switch suppliers and you do not change how you operate.

It runs on contingency. If the analysis finds nothing, you owe nothing, which means the only thing you are risking is the time it takes to hand over a set of invoices.

HIPAA risk assessment and compliance

Practices handling protected health information are required to conduct a security risk analysis and keep it current as the practice changes. It is one of the most commonly missed requirements, and it is also one of the first things asked about when something goes wrong.

We provide the assessment at no charge. If it surfaces gaps, we can help you close them, and if it does not, you have documentation showing you did the work.

Start your assessment

Looking for cost segregation, 179D, or R&D credits?

Those are engineering-based tax incentive studies, and they live on a separate site with their own intake. Everything about that side of the practice is at davidhwiener.com.